The Executive Forum for Customer Success

CCO Summit Europe 2018 is an invite-only executive forum for Customer Success leaders to be held over a day-and-a-half period at the luxurious South Lodge Hotel in the south of England. The guest list is limited to only 50 CCOs and SVPs of Customer Success from leading businesses around Europe. An event unlike any other, CCO Summit Europe is facilitated by industry-renowned executive coaches and industry experts.

Global NPS
Average Group Size
Executive Attendance

The structure of the agenda will be a blend of large group sessions, where you will get incredible information and insight, and small group practicums, where you will apply the learnings to yourself and your company's specific use cases. You'll cover topics such as:

  • Who owns revenue in the era of the customer
  • A prescriptive approach to making customers successful
  • The relationship between Employee Success and Customer Success
  • The career path and compensation frameworks of Customer Success
  • Cross-functional alignment and the power of purpose
Time Monday 4 June Tuesday 5 June Wednesday 6 June
8:00 AMBreakfast in Hotel RestaurantBreakfast in Hotel Restaurant
9:00 AMCCO Summit Europe BeginsCCO Summit Europe Continues
12:30 PMNetworking LunchClosing Lunch
2:00 PMComplimentary Shuttles to Gatwick Rail Station from South Lodge and Mannings Heath
4:00 PMComplimentary Shuttles from Gatwick Rail Station to South Lodge Hotel
5:00 PMDay 1 of CCO Summit Europe Concludes
6:00 PMWelcome Reception at South Lodge HotelHappy Hour, followed by the Executive Dinner & Karaoke Night

When selecting your ticket type, please choose between the ticket that includes two nights accommodation at South Lodge Hotel or the a la carte ticket for just the conference. We will pass your booking information along to the hotel. Also, if you would like to save your spot at one of our optional afternoon activities on Wednesday -- golfing, wine tasting, or a painting class -- add the Activity RSVP to your order.

Please contact us at if you can only stay one night at South Lodge.


Wednesday Afternoon — Stay & Play

All work and no play? No way! After the conference ends, join us for either a round of golf or a wine and chocolate pairing course at Mannings Heath, a luxury golf & wine estate situated in the outstanding English countryside. We will confirm your activity selection once you register and provide transportation to Mannings Heath.


Housed in an elegant ivy-covered manor dating from the 19th-century, South Lodge is a sophisticated 5-star hotel on 93 wooded acres, 60 minutes by train from central London, 60 minutes from Heathrow, and 20 minutes from Gatwick. We will provide transportation to and from Gatwick rail station and South Lodge.

South Lodge Hotel
Brighton Road, Lower Beeding,
Horsham RH13 6PS, United Kingdom
  • This year I had such high expectations and you met everyone. This is not a slight: this is simply saying that I think that you have nailed the format, agenda, entertainment, etc. It is by far my must-attend conference of the year.

    — quote from a previous attendee at CCO Summit in California

  • Great event, as usual. Many thanks to you and your team for creating this community. Having been both years, it is really starting to have that Alumni feel and this is a great group of collaborative people. I feel lucky to know them.

    — quote from a previous attendee at CCO Summit in California

  • From an ROI perspective, I don't think that I have attended a conference that has been more value for the time and money invested.

    — quote from a previous attendee at CCO Summit in California

  • This is now a "must attend" event. Right up there with immediate family's weddings and funerals.

    — quote from a previous attendee at CCO Summit in California

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